New material has been added on the information and library science perspectives, taxonomies and knowledge
classification, the media richness of the knowledge-sharing channel, e-learning, social networking in KM
contexts, strategy tools, results-based outcome assessments, knowledge continuity and organizational learning
models, KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignettes have
been added; and the references and glossary have been updated and expanded.